Placing a Material Order

1. Accessing the Correos Website

You can access it through this link: https://mioficina.correos.es/es/es/home

To log in to "Mi Oficina," you must register with your username and password or use your phone number and password.

2. Accessing the "Request Materials" Tool

Once logged in, go to the "Your Tools" section and click on "Request Materials".

Here, you will find contact details related to your contract, detailed order information, and your order history.

3. Placing a New Material Order

To place a new order, click "New Order", where you will select the contract and details managing the request.

4. Requesting Materials

Select the materials by clicking on them, which will expand available options. You can only view the materials corresponding to your annexes contracted with Correos.

After selecting a material category, click on it to add the desired quantity.

You can choose different types of materials, but the requested quantities must meet predefined multiples and not exceed established minimum or maximum limits.

5. Choosing Between a Periodic or One-Time Order

Click "Continue" to proceed to the next page, where you will choose whether the order is one-time or periodic.

A one-time order will be shipped to your requested address in approximately one week.
For a periodic order, you must select an end date and the frequency: monthly, bimonthly, or semiannual.

6. Selecting the Delivery Address for the Order

Clicking "Continue" will take you to the default delivery address registered for your account. You can modify this address if needed.

After clicking "Continue", a summary of your order will appear, where you can remove any materials by clicking on the trash icon.

Click "Finalize" to generate an order number, which will be saved in your history for tracking.

7. How to Cancel a Material Order After It Has Been Placed

To cancel an order, go to your order history on the main page.

Click the three dots ( ... ) next to the order.
Select "View Details" to check the order date, number of materials, type of materials, order status, and tracking number.
You can only cancel an order when it is in "Requested" status.
Click "Delete", then confirm the cancellation when prompted.

FAQs

Order Statuses

Each order progresses through different statuses, visible under "View Details":

"Requested": The order has been placed and recorded. You can cancel it while it remains in this status.
"In Preparation": The warehouse is preparing the order. Cancellation is no longer possible.
"Shipped": The order has left the warehouse and is in transit. You can track it.
"Delivered": The order has been successfully delivered to your specified address.
"Rejected": The order has been rejected due to lack of stock or exceeding your deposit limit with Correos.

Order Requests Based on Monthly Deposit

Orders are validated according to the number of shipments you deposit with Correos, ensuring better stock management.
If an order is blocked due to exceeding material limits, your commercial representative will be contacted to validate and confirm the necessary materials.

Materials Available for Different Contracted Services

For Parcel Products

If you have contracted Parcel Products, you can order the following packing materials:

Small Multiservice Bag (35x40 cm)
Medium Multiservice Bag (40x55 cm)
Large Multiservice Bag (50x70 cm)
Mini Multiservice Bag (15x20 cm)
Plastic Envelope for Customs Documentation
Thermal Label Roll (100x145 mm)
Zig-Zag Thermal Labels (100x145 mm)
A4 Sheet Labels (105x148 mm, "Multi3")
CN22 Adhesive Shipping Labels (Available in Spanish, Catalan, Basque, Valencian, and Galician)
Packaging for Parcels
Parcel Labels

Note: Market materials are not available online.

For Postal Products

If you have contracted Postal Products, you can request these materials:

National Registered Mail Label (Yellow CD Label)
M.35 1st Notice of Receipt for Certified Mail (Available in Spanish, Catalan, Basque, Galician, and Valencian)
Mod. 35 Plus 2nd Notice for Notifications (Available in Spanish, Catalan, Basque, Galician, and Valencian)
CN07 International Mail Receipt Notice (Available in multiple language combinations)
International Registered Mail Label (Red RR Label)
CN22 Adhesive Shipping Labels (Available in multiple languages)
White Administrative Notifications
Green Judicial Notifications
Labels for Certification and Notifications