Welcome to Notifications – a powerful new feature in Gelato Connect Logistics that enables real-time updates via webhooks or emails. It’s designed to help you and your customers stay up-to-date by automatically sending data when specific events happen in GCL.
You can find this feature under Shipping Settings > Notifications.
What are Notifications?
Notifications let you set up automated messages triggered by key logistics events. These updates can be sent to:
Your internal systems (like ERP or MIS)
Your customers directly
Any external system you choose via webhooks
Key Concepts
Triggers
A trigger is an event in GCL that activates a notification. You can configure triggers to send real-time updates when any of the following events occur:
Shipping Order Created
Sends details when a label is created, including tracking URL.Shipping Order Failed
Alerts you when an order has failed, so you can act immediately.Tracking Status Update
Notifies you at each step of the package’s journey.
You can set up a trigger for all customers or limit it to a specific one. For example, if you select Alphabet Printing Company, only events related to this customer will activate the trigger.
How to Create a Trigger
Go to Shipping Settings > Notifications > Triggers
Click Add Trigger
Name your trigger (e.g. “Tracking Update for Customer”)
Choose the Customer (or leave it unassigned for all)
Select the Event, which will have generically set templates:
Shipping Order Created
Shipping Order Failed
Tracking Status Update
Choose the Type:
Webhook: Send updates to a system via URL
Email: Send updates to an email address
Fill in the destination:
For webhook: Enter the URL endpoint, method (POST/PUT), format (JSON/XML), and optional headers for authentication
For email: Enter the email address
Click Add Trigger to save
Your trigger will now appear in the list, showing whether it's a webhook or email-based.
Postbacks
Once a trigger is active and events occur, you can view all the actual notifications that have been sent under the Postbacks tab.
Each postback shows:
The customer it applies to
The name of the trigger that sent it
The time it was sent
The full body of the message sent (click to expand and view details)
This gives you transparency and control over what data was sent, when, and to whom.