Gelato Network

Use this article when a quote in GelatoConnect Estimator does not produce the result you expect — it fails to calculate, returns the wrong route, omits a step,…

How to troubleshoot Estimator quotes

Use this article when an estimate has calculated correctly inside Estimator but something goes wrong at the boundary — Export fails, the quote letter PDF…

Troubleshoot export or handoff problems

This reference is the ordered checklist to walk through before escalating an Estimator quote to support.

Quote troubleshooting checklist

Use this article when Estimator picks an unexpected press, omits a finishing step, shows duplicate make-readies, or refuses to find any valid combination for a…

Troubleshoot missing or wrong machine route

Use this article when a paper, substrate, product, or option you expect to see is not available on a new quote, or when a calculated quote behaves as if the…

Troubleshoot missing substrate or product

Use this article when a quote total looks too high or too low, when a finishing or add-on step is missing from the price breakdown, when a markup or rebate…

Troubleshoot unexpected price or missing step

Styrbjörn Holmberg

Fix common problems: quotes that won't calculate, missing substrates or routes, unexpected prices, and export issues.

Troubleshoot

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