You can customize the quantity of each included item (non-printable part) of a product model when creating a customer product in GelatoConnect. This allows you to adjust item counts without needing a new product model for each variation.
When to Use This
This feature is available only when the product model you’re using:
Contains only non-printable parts
If your model includes printable parts, the “Included Items” section will not be shown.
Step-by-Step: How to Customize Quantities
Start creating a customer product
Go to the Customer Products section and click Create Customer Product.Fill in Basic Details
Provide the name, customer, and other basic product information.Scroll to "Included Items"
If the model supports it, you’ll now see a new section called Included Items between the basic details and base attributes.Update Quantities
Each row in the table shows a non-printable item from your product model.
Use the number field in the Quantity column to set how many units of each item to include.
You can only enter whole numbers (0 or greater).
All fields are pre-filled with the default values from the product model.
Complete the rest of the setup
Finish setting up base attributes and any other necessary details.Save
Click Save. Your custom quantities will be saved with the customer product and used during order processing.
Notes
Changing quantities here does not affect the product model.
This customization is stored specifically for this customer product.
If you set a quantity to 0, that item will be excluded from the kit during fulfillment.
Quantity rounding for multipart products
For multipart customer products (e.g. cards with envelopes, kits with inserts), you can configure secondary component quantities to round up to the nearest 5 or 10. This ensures, for example, that envelope counts always align with PSP batch sizes, eliminating manual adjustments at the production floor.
How to enable rounding
When creating or editing a multipart customer product, locate the secondary part in the Included Items table.
Toggle on Quantity rounding for that part.
Pick the rounding step — 5 or 10.
Save the product. The rounding is applied automatically at order processing time.
How rounding behaves
Rounding always rounds up — an order for 7 envelopes with step 5 produces 10 envelopes; an order for 23 envelopes with step 10 produces 30.
Rounding settings are preserved when the customer product is cloned.
Rounding settings are inherited automatically when a delegated tenant adds the product from a Volume Owner.
FAQs
What happens if I don’t change any quantities?
The defaults from the product model will be used.
Can I use decimal values?
No. Only whole numbers (integers) are allowed.
Why don’t I see the Included Items section?
Double-check that the product model:
Only has non-printable parts
Has at least one part with a default quantity