What this is
The Customer product coverage view shows how much of your customer's product catalog is actually priced. It highlights price points that are missing prices and attribute values that are not used anywhere in your pricing configuration, so you can close the gaps that cause zero-cost calculations downstream.
Who this is for
Partner Management team members configuring pricing for a connected customer
Anyone reviewing or editing a pricing template who needs to verify it covers the customer's full catalog
Where to find it
Coverage information now appears in two places:
Pricing configuration pages — the screens where prices are displayed and edited for a given customer.
Pricing template view / edit page — when reviewing or modifying an existing template.
How to read the coverage indicators
The view answers two questions about the configuration you are looking at:
1. Which price points have prices assigned, and which do not
Every price point in the configuration is marked as either priced or missing a price. A price point is flagged as missing only when its cell is empty — zero values and inherited values count as priced. Missing price points are the direct cause of zero-cost calculations when orders are placed against those combinations, so addressing them first gives the biggest impact on cost-calculation accuracy.
2. Which attributes and attribute values are used, and which are not
The view also shows which product attributes (and which specific attribute values) actually appear in the configuration, and which exist in the customer catalog but are not referenced anywhere. Unused attribute values are not necessarily a problem — they may be intentionally out of scope — but they are worth checking, because they often indicate a gap rather than a deliberate exclusion.
How to act on the gaps
Sort or filter the configuration by coverage status to see all missing price points at once.
For each missing point, either add the price or document why it is intentionally excluded.
For unused attribute values, decide whether to extend the configuration to cover them or to leave them out of scope.
The coverage indicators update live as you edit — no need to save before you see the impact of a change.
Tip. The same coverage visualisation also appears inside the AI-Assisted Pricing Template Configuration wizard during template creation. If you build a template through the wizard, the coverage view is already part of the flow — see Production pricing — AI-assisted template configuration wizard (sibling article in this drafts folder).
Common questions
Why are zero-priced cells not flagged as missing?
A zero value is treated as a deliberate price (sometimes used for free add-ons, included items, or contractually free SKUs). Only genuinely empty cells are flagged. If a cell shows zero by mistake rather than by design, edit it like any other value.
Does coverage update in real time as I edit?
Yes — the indicators recalculate as you edit cells, so you can see the impact of each change without saving first.
Where does the catalog data come from?
From the customer's product catalog as stored in the Product Platform. If a product exists in the catalog but is not represented in the configuration, it will surface here as missing coverage.