Go to the Orders section.

Use the "Fail type" filter to display only the orders that have failed. This filter will show all orders with issues, such as product file errors, invalid shipping addresses, or other problems.
​

Select an order from the list of failed orders.

The reason for failure will be displayed (e.g., "Invalid Shipping Address" - > The email is not valid email).
​

Click Edit to modify the incorrect information.
​

For example, update the invalid email address to a valid one.

Confirm the changes. You will see a confirmation message indicating that the shipping address has been updated successfully.
​

At the top of the page, use the Reprocess Order button to attempt processing the order again.

Upon successful reprocessing, the order status will change from Failed to Created.