This article provides a step-by-step guide on how to report issues effectively using the Gelato Connect mobile app. By providing detailed information and relevant images, you can ensure that the support team has everything they need to address your issue quickly and efficiently.
Reporting an Issue via the Gelato Connect App
Follow these easy steps to report an issue using the Gelato Connect app:
Access the Support Feature: In the Gelato Connect mobile app, tap the Support button located in the top-right corner, then select Report an Issue.
Choose the Issue Category: Select the category that best describes the issue you're experiencing. Categories include order-related issues, print job issues, package issues, and more.
Specify the Issue Details: Indicate how you’d like to report the issue (e.g., by print job number, package number). For example, if reporting by print job, paste the print job number for reference.
Select a Reason and Add a Description: Choose the reason for reporting the issue, such as a label error, an out-of-stock item, a quality issue, or a design issue. Provide a detailed description to help the support team understand the problem thoroughly.
Attach Images: Use your mobile device to take a picture or attach an image from your library. Visuals can enhance clarity and facilitate a quicker resolution.
Submit the Report: Once you have entered all the necessary details, tap Submit. Your report will be sent directly to Gelato’s technical support team for fast processing.
Customer Support
If you need any support or would like to share feedback, contact us at [email protected]