If an order containing artwork issues is received, please refer to the following guidelines on how to action depending on the artwork type:

Blurry/pixelated/low-resolution artwork: proceed to produce and ship as is

White on white substrate/black on black substrate: proceed to produce and ship as is

Blank:report the job via the red "Report Problem" on the Dispatch Overview page and await further guidance; most likely the order will be canceled

Imposition issues: report the job via the red "Report Problem" on the Dispatch Overview page and await further guidance

Content/copyright issues: if you receive an order containing content that does not align with your values, please know that you may refuse to produce and ship it. Head to Dispatch Overview > Report Print Jobs and select "Inappropriate/illegal content" as the reason for rejection and please add a comment detailing what specifically the reason for rejection is.

If you have any questions, please report the job(s) affected and note your concerns in the comment section for the Partner Support Team to review.