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Operational
Operational
35 articles
General Expectations
Communicating with Gelato
Service Level Agreements (SLAs)
Fatal Errors - what are they and how to avoid them?
Machine Breakdowns
Invoicing
App Navigation
Framed Posters
Dispatch Overview
Report Problem, expanded
Next Upload
Print Plates
Build Reprint
Tracking Codes
Production Errors: Navigating the Production Error Module
Production Summary
Stocked Items
Stock Order
Machine Park
Production Configuration
Substrate Configuration
Work Schedule (Non-Working Days)
Stock Management
Stocked Items
Stock Order
Printing
Cutting and Stack Logic
Issues with Artwork
Logistics
What do I do if I want to change my pickup times?
What do I do if a carrier misses their pickup?
Quality
What print standard should I use for Gelato paper based production?
What file standard is used for paper-based production?
What file format will be supplied for apparel production?
What print size is required for drinkware production?
Technology
System Requirements
How to update the desktop GelatoConnect App?
Where do I download the GelatoConnect Mobile App?
Sustainability
Sustainability and Certifications
EcoVadis
