The default upload time is once a day at 11pm local time. More frequent uploads can be accommodated if requested; please reach out to [email protected] and specify which days and what times you’d like to receive order uploads. More uploads could expedite production.

If you have multiple order uploads per day, the day the order is uploaded is Day 0 for some products such as Apparel. If you would like to review the SLA for the products you carry, please reach out to either [email protected] or your Partner Manager.

Please see below for an example of SLA:

Tuesday March 19th - Order received- Day zero

Wednesday, March 20th- SLA Day 1

Thursday, March 21st- SLA Day 2

Thursday, March 21st, 16:00 local time- dispatch due, end of SLA Day 2