This article serves as a comprehensive guide to the Supplier Portal, empowering you to efficiently manage your orders and streamline your workflow.
Understanding the Supplier Portal
The Supplier Portal is your dedicated platform for overseeing orders, communicating with customers, and ensuring smooth order fulfillment. Let's explore its key features and functionalities.
Navigating the Portal
Upon accessing the Supplier Portal, familiarize yourself with the left-hand menu. Here's a breakdown of essential menu items:
Orders: Your central hub for viewing and managing all received orders, categorized by their respective statuses.
Messages: Enables seamless and real-time communication with customers, facilitating prompt resolution of queries or concerns.
Managing Your Orders
Efficient order management is crucial for a seamless fulfillment process. Here's a step-by-step guide:
Accessing Order Details: Click on 'View Order' to delve into comprehensive order information, including:
Order Summary: Provides a snapshot of the order placement date, the most recent update, the total item quantity, the chosen currency, and the assigned PO number.
Product List: Displays detailed information about each product in the order, including Gelato and Manufacturer UIDs, product names, unit prices, quantities, and calculated totals.
Customer Details: Offers insights into the customer's delivery address, contact name, email address, phone number, invoice details, and VAT ID.
Shipping Details: Specifies the chosen shipping method, whether it's handled directly by the supplier or through a third-party provider like Cargo Board or GLB.
Updating Order Status: Keep customers informed by regularly updating order statuses. For new orders, click 'Confirm Order' to acknowledge receipt. If applicable, update shipping statuses and associated costs.
Handling Partial Shipments: In situations where you can only ship a portion of the order, utilize the 'Messages' feature to communicate with the customer. For instance, you can send a message stating, 'Hi, I can currently ship only 50 items of SKU [number]. Thank you.'
Leveraging Additional Features
The Supplier Portal offers supplementary features to streamline your operations:
Uploading Documents: Maintain organized records by uploading invoices, including due dates and proof of delivery, directly within the portal.
Real-Time Communication: Utilize the real-time chat feature to provide instant updates to customers regarding their orders or to address any inquiries promptly.
Video Guide
Customer Support
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