This article provides a step-by-step guide for suppliers to onboard themselves on the GelatoConnect platform. It covers the onboarding form, account activation, and initial steps for using the Supplier Portal.
Supplier Onboarding
To get started as a supplier on Gelato, follow these steps to complete your onboarding:
Filling Out the Onboarding Form
The supplier expansion team will provide you with a link to access the onboarding form.
Here's a breakdown of the information you'll need to provide:
Contact and Address Details
Primary contact person's name, phone number, email address, and position within the company.
Complete address details of your shipping facility, including latitude and longitude.
Operational Preferences
Region(s) of operation (e.g., Europe, North America).
Preferred currency (e.g., GBP).
Shipping Options
Choose between "On Actuals" (shipping costs included in product pricing) or "Ex-Works" (shipping costs charged separately).
If using Ex-Works, set a free shipping threshold (e.g., free shipping for orders over 200 GBP).
Company Information
Company logo and a brief description.
Year established, number of employees, total revenue, main products offered, and Google review rating.
Terms and Conditions
Review and accept the terms and conditions by clicking the provided link.
Form Submission
After completing all sections, click "Continue" to submit the form to Gelato for review.
Account Activation
Once Gelato approves your application, you'll receive an email notification containing your username, a temporary password, and a link to activate your account.
Activating Your Account
Click the activation link in the email.
Log in using the provided username and temporary password.
Set a new password, ensuring it meets the security guidelines.
Accessing the Supplier Portal
After logging in, you'll be directed to your Supplier Portal dashboard.
Navigate to the "Orders Page" to view and manage your orders.
Please note that the orders page will be empty for new accounts until orders are placed.
Video Guide
Next Steps
For more detailed information on managing orders and effectively utilizing the Supplier Portal, please refer to our additional videos and guides:
Customer Support
If you need any support or would like to share feedback, contact us at [email protected]