This article serves as a comprehensive guide for navigating the Supplier Portal's order management system. It provides step-by-step instructions on handling orders efficiently, from acceptance and rejection to shipment and completion.
Managing Your Orders
The Supplier Portal offers a streamlined system for managing orders effectively. Here's a breakdown of the process:
Reviewing Orders
Upon receiving an order, review the details carefully to ensure you can fulfill it within the given timeframe. This includes verifying item availability, quantities, and any specific customer requirements.
Rejecting Orders
If you need to reject an order, follow these steps:
Go to the Orders page.
Select the order you want to reject.
Click Reject Order.
Choose a reason for rejection, such as:
Items not in stock
Out-of-stock with no expected replenishment
Other order issues
Click Reject Order to finalize.
Customers will receive an email notification, and the order status will reflect the rejection. Remember, once an order is rejected, it cannot be reopened.
Confirming Orders
When you're ready to process an order:
Select the order from the Orders page.
Click Confirm Order.
Enter the Dispatch Date (when items will be shipped).
Input the Shipping Cost in your currency.
The order status will change to Confirmed. You'll then have four days to ship the order.
Marking Orders as Shipped
Once the order is packed and ready for shipment:
Select the appropriate Carrier.
Provide the full Tracking Link, including the tracking ID.
Click Mark as Shipped. The order status will update to In Transit.
Double-check the tracking link's accuracy, as it will be shared with the customer for real-time updates.
Completing Orders
After the customer confirms receipt, the order status will change to Verified. You can then finalize the order by:
Uploading the Invoice (include the invoice ID).
Attaching the Proof of Delivery (POD).
Specifying the Invoice Due Date to trigger a customer notification.
Best Practices for Seamless Order Fulfillment
Provide accurate and complete tracking links for real-time shipment visibility.
Upload invoices promptly to ensure timely payment processing. Invoices are automatically shared with customers via email and their platform accounts.
Maintain timely updates throughout the process to keep customers informed and satisfied.
Utilize the messaging feature for order-related communication or clarification.
Additional Tips
Double-check order details before rejecting, as rejections are final.
Adhere to the specified timeframe for shipping confirmed orders to avoid delays.
Ensure all uploaded documents (invoices, PODs) are accurate and complete.
Video Guide
Customer Support
If you need any support or would like to share feedback, contact us at [email protected]