This article provides solutions to common printing issues, guiding you on how to enhance your printing experience. From resolving external print window problems to troubleshooting label quality, orientation, and size, this guide offers step-by-step instructions. Discover how to increase printing speed by changing the printer engine and disabling the Zebra status watcher. Additionally, find guidance on fixing issues with printing inserts or stickers.
Troubleshooting Printing Issues
Having trouble printing your labels? This comprehensive guide will walk you through solutions to common printing problems. If you can't find the answer you're looking for, please reach out to our support team for assistance.
Fixing External Print Window
If you encounter an external PDF window while printing a label, adjust your settings by following these steps:
Go to the "Options" menu on the settings page.
Select a different print engine.
If the issue persists, try selecting another print engine.
Improving Label Quality
If you're experiencing poor label quality, particularly when using the XPDF print engine, try these solutions:
Disable the "Print as Image" option in the XPDF settings.
If the problem continues, consider switching to a different print engine for optimal results.
Adjusting Label Orientation
To correct label orientation issues, follow these simple steps:
If you're using the XPDF engine, try turning off the "Auto-rotate labels" option.
If this doesn't resolve the issue, consider selecting a different print engine for better compatibility.
Correcting Label Size
If your labels are printing in the wrong size, try the following adjustments:
For XPDF users, disable the "Auto-detect paper origin" option.
Explore different options in the "Print scale" section for better size accuracy.
Alternatively, switch to the "Sumatra v2" print engine and adjust the scan options there for greater control over label dimensions.
Troubleshooting When Unable to Print
If you're completely unable to print a label, visit our comprehensive troubleshooting page and navigate to the printing section. This section offers resources to test your printer and its settings using our prepared examples or in custom mode.
Prepared Examples
Test the printing of various address label types, invoices, or delivery notes using our readily available examples.
Custom Mode
Print any file from your local disk or an external source via URL in custom mode. Ensure you've selected the correct printers on the settings page. For Zebra printer users, try these steps:
Turn off the "Auto-detect paper origin" option.
If issues persist, experiment with different print engines.
If problems continue, please report the issue to our support team for further assistance.
Enhancing Printing Speed
Experiencing slow printing speeds? This section guides you on how to potentially increase printing speed by modifying specific settings.
Changing the Printer Engine to "SumatraV4"
Follow these steps to change your printer engine to "SumatraV4":
Open the Work Settings Page:
Click on your profile picture in the top right corner of your screen.
Select "Work Settings" from the dropdown menu.
Scroll to the Printers Section:
On the Work Settings page, scroll down to the "Printers" section.
Click "Show Advanced Settings":
In the "Printers" section, click on "Show Advanced Settings" to access additional options.
Change Printer Engine:
Locate the "Printer Engine" section.
Select "SumatraV4" from the list of available printer engines.
Save your settings. This change might enhance your printing speed.
Disabling Zebra Status Watcher
To disable the Zebra Status Watcher, follow these steps:
Open the Work Settings Page:
Repeat steps 1, 2, and 3 from the "Changing the Printer Engine to 'SumatraV4'" section above.
Toggle Off the Zebra Watcher:
Find the "Watch zebra status" section.
Switch the toggle button off to disable the Zebra status watcher.
Disabling the watcher might improve printing speed but remember that you'll stop receiving notifications about printer status, such as being off or out of paper.
Printing Inserts or Stickers
If you're facing issues with continuous roll printing for inserts or stickers, check your printing preferences in Windows for the specific printer you're using. Ensure the settings are configured correctly for continuous roll printing.