Define production lead times for specific product categories.
Checklist:
Define the number of production days per given product category
Adjust the SLA Day Start Time if required
Detailed Instructions:
For accessing the SLA configuration, navigate to "Dispatch Production" => “Manage” => “Manage SLA”.
Define the number of production days per given product category
Go the the required customer
Click Add/Edit
Select a required product category from the drop-down
Select an additional number of SLA days, which will be added to the Global SLA
Adjustthe SLA Day Start Time if required
Select from the drop-down adjusted SLA cutoff time if it is agreed with the customer
The default value is 2 am
SLA day 0 is calculated if the order is received after the SLA day start time. SLA day 1 is calculated if the order is received before the SLA day start time.
Next Step: 🔗[Getting Started - GCW] Setting Up Shipping
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