What Is a Rush SLA?
Rush SLA (Service Level Agreement) allows you to prioritize and accelerate order production beyond the standard processing times.
This feature ensures that urgent orders are produced faster than normal by applying a special configuration designed for speed.
Rush SLAs provide faster production times compared to normal SLAs and ensure rush orders meet tighter delivery deadlines
How Are Rush Orders Identified?
Rush orders are flagged when placing the order using a special tag:
Tag:
RUSHThe
RUSHtag is attached to the order at order intake stage as order metadata.
Example:
"metadata": [ { "key": "rush", "value": true } ]
The system uses this tag to automatically select the rush SLA path instead of the normal production flow.
How to Configure Rush SLA
Step-by-Step Setup:
Access SLA Configuration
Navigate to the SLA settings for the relevant product model(s).
Identify the Correct SLA Row
Find the row corresponding to the standard production setup for the product.
Enable Rush Orders
Turn on the "Rush Orders" toggle for the selected SLA configuration row.
Set Rush SLA Days
In the "Rush SLA Days" field, specify the required rush production timeline.
This value defines how many days production will take for rush-tagged orders.
Save Changes
Ensure the updated rush SLA settings are saved correctly.
What Happens When a Rush Order Is Placed?
The order is placed with the
RUSHtag attached.When order reached production, sysytem automatically:
Detects the
RUSHtag.Applies the Rush SLA timeline configured.
No any specific faster production workflows are triggered.
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