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Please reach out to <a href="mailto:partnersupport@gelato.com" rel="nofollow noopener noreferrer" target="_blank">partnersupport@gelato.com</a> to let us know which carrier missed their pickup. The issue will then be escalated to Gelato’s Logistics Team who will contact the carrier to investigate the missed pickup.

[GelatoCreate] What do I do if a carrier misses their pickup?

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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