Gelato Network

Amazon is supported in Store Link, with a smaller set of capabilities than Shopify or Etsy. Read the "What's supported today" section first so you can plan your catalog accordingly.

If you need personalisation or want to publish custom (non-Gelato-catalog) products, Shopify or Etsy is currently a better fit. We're actively closing this gap — see Limitations and roadmap below.

You have an active Amazon seller account with API access.

- You have an active Amazon seller account with API access.
- Your Store Link account is set up.

Open the Amazon connector from your Store Link dashboard, or install from Amazon Seller Central → Apps &amp; Services.

Amazon's Selling Partner API uses a permissioned authorisation flow. Approve the requested access, and Store Link is connected to your seller account.

From Store Link, publish products from the Gelato catalog that are supported for Amazon. If a product isn't supported, the option to publish will be disabled.

Amazon orders are fetched on a schedule, not pushed in real-time. Expect a short delay between an Amazon order and it appearing in your Store Link Orders list.

Two known gaps today, both actively being worked on:

Custom (Store Link-specific) products aren't published to Amazon. Only Gelato-catalog products are supported today.

Personalisation isn't supported on Amazon listings. Amazon's personalisation primitive (Amazon Custom) is a future integration target.

- Custom (Store Link-specific) products aren't published to Amazon. Only Gelato-catalog products are supported today.
- Personalisation isn't supported on Amazon listings. Amazon's personalisation primitive (Amazon Custom) is a future integration target.

If your business depends on either, plan around it for now. We'll update this article when the gaps close.

See <a href="https://connect-support.gelato.com/en/articles/15655016-disconnect-and-reconnect-a-store">Disconnect &amp; reconnect a store</a> for the disconnect flow. Inactivity policy for Amazon: contact your account manager.

<a href="https://connect-support.gelato.com/en/articles/15655016-disconnect-and-reconnect-a-store">Disconnect &amp; reconnect a store</a>

<a href="migrate-from-another-pod-provider.html" rel="nofollow noopener noreferrer" target="_blank">Migrate from another POD provider</a>

<a href="magic-mockups-how-it-works.html" rel="nofollow noopener noreferrer" target="_blank">Magic Mockups: how it works</a>

<a href="customer-pricing-and-markups.html" rel="nofollow noopener noreferrer" target="_blank">Setting customer pricing &amp; markups</a> — Amazon supports cost-per-item

- <a href="https://connect-support.gelato.com/en/articles/15655016-disconnect-and-reconnect-a-store">Disconnect &amp; reconnect a store</a>
- <a href="migrate-from-another-pod-provider.html" rel="nofollow noopener noreferrer" target="_blank">Migrate from another POD provider</a>
- <a href="magic-mockups-how-it-works.html" rel="nofollow noopener noreferrer" target="_blank">Magic Mockups: how it works</a>
- <a href="customer-pricing-and-markups.html" rel="nofollow noopener noreferrer" target="_blank">Setting customer pricing &amp; markups</a> — Amazon supports cost-per-item

Connect an Amazon store via SP-API — and what's supported today.

Connect an Amazon store

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Capability	Amazon today
Connect via Amazon SP-API (OAuth)	✓
Publish products from the Gelato catalog	✓ — a defined set of catalog products today
Publish Store Link-specific custom products	✗ — not yet supported
Cost per item published to Amazon	✓
Customer-facing personalisation (Amazon Custom)	✗ — not yet supported
Mockups	✓
Real-time order webhooks	✗ — orders fetched on a schedule

Connect an Amazon store

What's supported today

Before you start

Step 1 — Install the app

Step 2 — Authorise SP-API

Step 3 — Publish products

Orders from Amazon

Limitations and roadmap

Disconnecting and inactivity

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